Operation Excellence Executive

Date: May 16, 2023


Company: Sonepar


KVC Industrial Supplies Sdn Bhd is a leading Industrial supplier in Malaysia, founded in 1989. Today, we have more than 20 sales offices all over Malaysia, headquartered in Bangi, Selangor with approximately 600 associates to serve over 6,000 active customers. To ensure sustainable growth, the Group has expanded and diversified its business across 4 Pillars: Original Equipment Manufacturing (OEM), Maintenance, Repair & Operating Supplies (MRO), Specialist for Building and Verticals in Utilities & Infrastructure.

Are you ready to start a challenging new career? Are you a team player, enthusiastic, and motivated to achieve great things? Start a career like no other at KVC. We are passionate about offering our associates challenges, responsibilities, coaching and learning opportunities to bring their careers to the next level.


Job Descriptions;

  • Be an ambassador and champion of Operational Excellence for all Divisions
  • Implementation & standardization of CCC Structure, System & Process
  • Implementation & standardization of CSE SLAs/KPIs
  • Monitoring the performance of team members to ensure efficiency in service operations and meeting of individual & group targets.
  • Identify the operation challenges faced by the CCC staffs in all divisions and propose solution accordingly
  • Lead & carry out process improvement to overcome operation challenges
  • Lead development of in-house OE expertise and capabilities (e.g. establish, conduct staff competency exercise & trainings)
  • Some travel to other divisions may be required to support business needs
  • Perform other ad-hoc duties as assigned by HOD.

Job Requirements;

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Mass Communications, Marketing or equivalent.
  • Required language(s): Bahasa Malaysia, Mandarin, English.
  • Candidates fluent in Mandarin preferred as roles requires candidate to deal with Mandarin speaking clients.
  • Ability to prioritize tasks with effective time management
  • Good communication and inter-personal skills.
  • Strong computer skills and familiar with ERP System, Microsoft Word, Excel and Power Point.
  • Possess analytical and critical thinking. Attentive to details and possesses investigative nature.
  • Strong team spirit player with a positive attitude and having the drive to improve processes.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Senior Executives specializing in Customer Service or equivalent.
  • Full-Time position(s) available.


KVC celebrates every success; they support each other and empower you to reach your true potential, and this happen the moment you walk into office; you are respected for being you.

More information on KVC:  

Website: www.kvc.com.my
Facebook: KVC Industrial Supplies Sdn Bhd

Instagram: kvc.career

LinkedIn: KVC Industrial Supplies (A Sonepar Company)

Youtube: KVC Industrial Supplies Sdn Bhd

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