Technical Support Engineer

Sonic Automation, founded in 2010, is a leading and experienced distributor providing a ‘one-stop shop’ for Industrial Automation products, solutions and related services in Thailand. With expertise in a variety of products and industries, Sonic Automation provides value-added solutions to fit our customers’ goals.

Sonic Automation is part of the Sonepar Group
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions, and related services. Through a dense network of 80 brands spanning 40 countries, the Group has an ambitious transformation agenda to become the first global B-to-B electrical distributor to provide a fully digitalized and synchronized omnichannel experience to all customers. Drawing on the skill and passion of its 44,000 associates, Sonepar had sales of €32.4 billion in 2022. Sonepar makes its customers’ lives easier, over the counter, visiting customers, by phone or online, – however we’re needed. www.sonepar.com

Role & Responsibilities
• Provide Technical Support to the Sales Team – including Joint Sales Calls
• As part of the Sales Process, identify business development opportunities
• Provide Training to the Sales Team and Customers
• Respond to customer inquiries and assist in analyzing, troubleshooting and resolving product 
problem
• Actively update, maintain product and application knowledge
Qualification
• Bachelor Degree in Engineering (Instrument and Control, Automation, Electrical)
• 3-5 years of proven experience in drive & automation or related field.
• Excellent active listening skills and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Fluent English and preferred with minimum TOEIC score 550
• Have an experience and knowledge in PLC.
• Have a good Attitude

We are interested in knowing more about you! Start an exciting career and enjoy a number of employee benefits by applying online. Sonic Automation thanks all applicants, only those individuals selected for an interview will be contacted. 

More information on Sonic Automation:

Website: www.sonicautomation.co.th