Digital Solutions Administrator

About Us:

Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 8 provinces.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. 

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position:

As a Digital Solutions Administrator, you will be responsible for delivering exceptional service to all Sonepar operating companies in the Ontario area, assisting customers who wish to open an online account or are currently using one of our digital platforms.

Major Responsibilities:

• Engage with existing and new customers about their e-commerce interests.
• Set up new accounts, manage paperwork, and coordinate with all relevant departments, providing ongoing administrative support.
• Provide monthly updates to vendors on digital performance.
• Offer customer service support for all online orders.
• Manage and communicate backorders for all B2C transactions.
• Maintain customer information, including emails and web shipping details.
• Update product titles through the WEBUI to ensure accurate search results based on analytics.
• Assist with customer training sessions.
• Set up new customers on ACCUBID.
• Report bugs and follow up with the development team.
• Update metrics regularly.
• Keep Management, Sales Reps, and Branch Managers informed about customer interests and issues.
• Participate in e-commerce projects and web-related activities.
• Perform other duties as assigned.

Requirements:

• A high school diploma is required; post-secondary education is a plus.
• Proficient in computer skills, including Microsoft Office Suite and SX.
• Over 3 years of experience in e-commerce or administrative roles.
• Proven problem-solving skills and a willingness to learn.
• Detail-oriented with the ability to handle customer requests from start to finish.
• Strong verbal and written communication skills for customer interactions.
• Exceptional communication skills and a team-first attitude.
• Collaborate with branches, Operations, and Marketing teams to enhance online customer satisfaction.
• Share your ideas and experiences with team members to foster a culture of continuous learning.
• Strong organizational skills with the ability to manage multiple tasks.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Sonepar Canada:

Website: www.soneparcanada.com  

Twitter: @soneparcanada  

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Youtube: https://www.youtube.com/user/SoneparCanada  

Check out Sonepar Canada on Facebook!      

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.