Solutions Specialist - S&C

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary

The Solutions Specialist specialized in electrical utility hardware, supporting sales operations through expert knowledge and customer engagement.

Essential Duties & Responsibilities

• Respond to inquiries from customers and salespersons regarding the application and operation of high-technology equipment, including Eaton – Cooper and S&C.
• Assist in planning and presenting training programs and professional growth opportunities for customers and salespersons.

• Foster positive interpersonal relationships by using tact, courtesy, and a positive attitude towards customers and co-workers. Maintain pleasant telephone etiquette and represent the company with goodwill during work and company travel.
• Learn and navigate internal order entry software programs, including inventory inquiry, history, and order entry.
• Determine the make, form, and quality of merchandise desired by being familiar with products sold in the department through use, vendor information, warehouse location, catalog details, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Establish and enhance relationships with customers to better understand sales territory, schedules, and customer needs through phone calls and visits.
• Communicate with customers via phone, computer programs like Teams (or similar software), or in person to promote, support, and receive orders for products.
• Solicit orders from regular and prospective customers.
• Describe or demonstrate products using samples or catalogs, emphasizing salable features.
• Promote and sell new or additional products.
• Compile lists of prospective customers for use as sales leads.
• Provide oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
• Estimate date of delivery to customer based on knowledge of the company's delivery schedules.
• Assist in resolving customer credit issues as directed.
• Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Maintain accurate daily records of expenses for reimbursement and submit them timely.
• Collaborate with the Purchasing Department to resolve potential inventory obsolescence issues as directed.
• Promote and sell branch and company-wide promotions.

Minimum Qualifications

• Strong verbal and written communication skills to effectively present information and respond to questions from clients and customers.
• Effective presentation skills and ability to respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to build and maintain relationships with customers and clients
• Efficiently managing time to prioritize tasks and meet deadlines 
• Ability to develop and present specialized instruction concerning specific high-tech equipment in the assigned area of responsibility.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft software suite (Outlook, Excel, Word, PowerPoint, and OneNote).

Preferred Qualifications

• Bachelor's degree (B. S.) or equivalent from an accredited four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.