CSR-Online 1

Req ID:  31599
Date:  Jul 10, 2024

Calgary, AB, CA, T2Z 3X2

Brand:  Gescan

About Us:


Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 8 provinces.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. 

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com


What’s In It For You?


  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments.
  • An opportunity for career development across many business departments within our organization.


Scope of the Position

Responsible providing excellent service to customers who visit Gescan.com to either help them to place orders, and/or provide the information they are looking for and ensuring orders are processed in a timely manner (tracking branch transfers, picking products and shipping).


Major Responsibilities


  • Deliver exceptional customer service and sales support via phone, email, online chat & social media
  • Answer customer inquiries and concerns, including request for product information, online store policies, order tracking, issue resolution, and general information
  • Responds to questions regarding processes and procedures, product knowledge, and merchandise availability
  • Assists with resolving customer inquiries promptly striving for total customer satisfaction, and set follow-ups as needed to ensure contact resolution
  • Resolve post-order queries such as returns, replacements, delivery status, and backorders
  • Responsible for ensuring claims are filed with the appropriate carriers for lost and/or damaged packages
  • Liaise with other departments (e.g. Operations, Pricing & Purchasing Team, and Branch Associates) as necessary to better serve customers;
  • Additional support for the eCommerce warehouse team as necessary
  • Assist consumers with website navigation, product questions, and any other experience inquires
  • Assist with account setups, payment issues, processing online quotes, and any other customer experience inquires
  • Support the eCommerce digital adoption team in identifying and escalating UX/UI opportunities on the website 
  • Other duties as assigned


Education & Training


  • High school diploma required. Completion of a post secondary education is an asset
  • Strong product knowledge to answer to customers requests when it comes to electrical distribution
  • Excellent computer skills, including Microsoft Office Suite and SXExperience
  • 3+ years related experience in Operations / Warehouse environment
  • Demonstrated ability to problem solve and learn
  • Attention to details with the ability to deal with customers requests from beginning to end
  • Strong verbal communication and writing skills when dealing with customers
  • Exceptional communication skills and with a team-first attitude
  • Work within a collaborative environment with branches, Operations and Marketing teams to increase customer satisfaction online
  • Sharing your thoughts, ideas and experience with other team members and benefit from theirs raising the level of understanding and experience for the team as a whole, helping to create an environment of continual learning
  • Strong organizational skills with the ability to manage multiple task


Benefits & Perks


  • We offer a competitive salary, plus a full set of benefits, including:
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.


More information on Sonepar Canada:


Website: www.soneparcanada.com  

Twitter: @soneparcanada  

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Youtube: https://www.youtube.com/user/SoneparCanada  

Check out Sonepar Canada on Facebook!      

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.


Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.