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CSR-Online

Date: May 22, 2022

Location: Calgary, AB, CA, T2Z 3X2

Company: Sonepar

With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. Gescan is a proud member of the Sonepar Canada family, one of the largest B-to-B electrical distribution networks in the world. Sonepar Canada has over 1900 employees working out of 114 offices between the unique brands. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

 

Why Join Us?  

 

  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.  
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.  
  • We house the largest inventory to better service our customers and deliver on sales commitments. 

 

Scope of the Position


Responsible providing excellent service to customers who visit Gescan.com to either help them to place orders, and/or provide the information they are looking for and ensuring orders are processed in a timely manner (tracking branch transfers, picking products and shipping).

 

Major Responsibilities

 

  • Deliver exceptional customer service and sales support via phone, email, online chat & social media
  • Answer customer inquiries and concerns, including request for product information, online store policies, order tracking, issue resolution, and general information
  • Responds to questions regarding processes and procedures, product knowledge, and merchandise availability
  • Assists with resolving customer inquiries promptly striving for total customer satisfaction, and set follow-ups as needed to ensure contact resolution
  • Resolve post-order queries such as returns, replacements, delivery status, and backorders
  • Responsible for ensuring claims are filed with the appropriate carriers for lost and/or damaged packages
  • Liaise with other departments (e.g. Operations, Pricing & Purchasing Team, and Branch Associates) as necessary to better serve customers;
  • Additional support for the eCommerce warehouse team as necessary
  • Assist consumers with website navigation, product questions, and any other experience inquires
  • Assist with account setups, payment issues, processing online quotes, and any other customer experience inquires
  • Support the eCommerce digital adoption team in identifying and escalating UX/UI opportunities on the website 
  • Other duties as assigned

 

Education & Training

 

  • High school diploma required. Completion of a post secondary education is an asset
  • Strong product knowledge to answer to customers requests when it comes to electrical distribution
  • Excellent computer skills, including Microsoft Office Suite and SXExperience
  • 3+ years related experience in Operations / Warehouse environment
  • Demonstrated ability to problem solve and learn
  • Attention to details with the ability to deal with customers requests from beginning to end
  • Strong verbal communication and writing skills when dealing with customers
  • Exceptional communication skills and with a team-first attitude
  • Work within a collaborative environment with branches, Operations and Marketing teams to increase customer satisfaction online
  • Sharing your thoughts, ideas and experience with other team members and benefit from theirs raising the level of understanding and experience for the team as a whole, helping to create an environment of continual learning
  • Strong organizational skills with the ability to manage multiple task

 

Benefits & Perks

 

  • We offer a competitive salary, plus a full set of benefits, including:
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.


We are interested in knowing you more. Start an exciting new career and enjoy a number of employee benefits by applying online. Gescan is very thankful for your interest in joining the team, only individuals selected for interview will be contacted.  

 

More information on Gescan:  

Website: www.Gescan.com  
Twitter: @gescanwest  
Facebook: Gescan Canada  
LinkedIn: Gescan  
YouTube: GescanTV   

Sonepar is committed to providing a safe environment for our employees, customers, and the communities we serve. We believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. In order to be considered for employment at any Sonepar location you must be fully vaccinated against COVID-19.