Branch Operations Supervisor

Req ID:  31487
Date:  Jul 4, 2024

Chilliwack, BC, CA, V2R 0A7

Brand:  Gescan

About Us:


With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 7 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit


What’s In It For You?


  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments.
  • An opportunity for career development across many business departments within our organization.


Scope of the Position

Provide operational excellence in branch customer service and safety by overseeing all operation functions, delegating tasks and guiding associates based on ability and business needs to provide superior customer service to high safety standards, and provide input to Operations team on improvement to support continuous improvement process.  This position participates in establishing and maintaining the goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted


Major Responsibilities



  • Supervise and direct Counter, Administrative and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business
  • Ensure staff are working together to achieve optimum efficiency and branch goals. This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative and warehouse
  • Review daily workload and assign tasks/responsibilities accordingly.
  • Hold staff accountable by dealing with non-conformance issues on a timely basis
  • Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.   
  • Conduct effective and timely performance reviews on all direct reports that comply with Company goals and objectives.
  • Resolve day to day personnel issues where supervisory decisions are required and notify management appropriately.
  • Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:
  • All scorecard items,customer returns and credits processing,vendor returns (paperwork processing),yearly returns and freight claims
  • customer shipping errors tracking and resolution
  • Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.  
  • Responsible for training direct reports on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
  • Mentor all branch staff on system and branch operations tasks striving for operational excellence
  • Responsible for inventory management.  This may include but not limited to:Cycle counting – requires product to be properly bin located, Inventory accuracy &Inventory loss
  • Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
  • Ensure warehouse and office equipment is regularly maintained and branch  equipment and shelving/racking damangeis dealt with promptly
  • Other duties as required.


Education & Training


  • High School Diploma required.
  • Occupational Health & Safety Supervisor Responsibilities certification (offered by Worksafe/WCB) required
  • College/University Diploma preferred (Business related and/or Sales & Marketing) 
  • Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.




  • Minimum 3 years of related work experience
  • Experience in customer service, sales and/or operations is required
  • Minimum 1 year experience in a Health and Safety support role.


Benefits & Perks


  • We offer a competitive salary, plus a full set of benefits, including:
  • salary range:  $52,000-$65,000 plus bonus, commensurate on experience
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.


Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.

Social Media:


Twitter: @gescanwest

Facebook: Gescan Canada

LinkedIn: Gescan

YouTube: GescanTV


Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. This commitment is tangible in our detailed Global CSR report, to learn more please visit


Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. For more information about our Inclusion and Diversity initiatives, please visit


Next steps:


We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.