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Branch Operations Supervisor

Date: Apr 29, 2022

Location: Chilliwack, BC, CA, V2R 0A7

Company: Sonepar

With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. Gescan is a proud member of the Sonepar Canada family, one of the largest B-to-B electrical distribution networks in the world. Sonepar Canada has over 1900 employees working out of 114 offices between the unique brands. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.


Why Join Us?  


  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.  
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.  
  • We house the largest inventory to better service our customers and deliver on sales commitments.  


Scope of the Position

Provide operational excellence in branch customer service and safety by overseeing all operation functions, delegating tasks and guiding associates based on ability and business needs to provide superior customer service to high safety standards, and provide input to Operations team on improvement to support continuous improvement process.  This position participates in establishing and maintaining the goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted.


Major Responsibilities


  • Supervise and direct Counter, Administrative and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business
  • Ensure staff are working together to achieve optimum efficiency and branch goals.  This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative and warehouse
  • Review daily workload and assign tasks/responsibilities accordingly
  • Hold staff accountable by dealing with non-conformance issues on a timely basis
  • Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.   
  • Conduct effective and timely performance reviews on all direct reports that comply with Company goals and objectives.
  • Resolve day to day personnel issues where supervisory decisions are required and notify management appropriately.
  • Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:
    • All scorecard items
    • Customer returns and credits processing
    • Vendor returns (paperwork processing)
      • Defectives
      • Yearly returns
    • Freight claims
    • Customer shipping errors tracking and resolution
    • Filling of all paperwork
  • Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.  This Includes but not limited to:
    • Monthly OH&S meetings management OH&S board kept up to date, minutes posted
    • Appropriate number of valid first aid certifications maintained
    • Forklift drivers hold valid forklift certifications
  • Responsible for training direct reports on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
  • Mentor all branch staff on system and branch operations tasks striving for operational excellence
  • Responsible for inventory management.  This may include but not limited to:
    • Cycle counting – requires product to be properly bin located
    • Inventory accuracy
    • Inventory loss
  • Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
  • Ensure warehouse and office equipment is regularly maintained and branch  equipment and shelving/racking damangeis dealt with promptly
  • Other duties as required.


Education & Training


  • High School Diploma required.
  • Occupational Health & Safety Supervisor Responsibilities certification (offered by Worksafe/WCB) required
  • College/University Diploma preferred (Business related and/or Sales & Marketing) 
  • Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.
  • Minimum 3 years of related work experience
  • Experience in customer service, sales and/or operations is required
  • Minimum 1 year experience in a Health and Safety support role.

Benefits & Perks


  • We offer a competitive salary, plus a full set of benefits, including:
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

We are interested in knowing you more. Start an exciting new career and enjoy a number of employee benefits by applying online. Gescan is very thankful for your interest in joining the team, only individuals selected for interview will be contacted.  


More information on Gescan:  

Twitter: @gescanwest  
Facebook: Gescan Canada  
LinkedIn: Gescan  
YouTube: GescanTV   

Sonepar is committed to providing a safe environment for our employees, customers, and the communities we serve. We believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. In order to be considered for employment at any Sonepar location you must be fully vaccinated against COVID-19.