Operations Manager

Date: May 16, 2023

Location: Coquitlam, BC, CA, V3K 6A8

Company: Sonepar

About Us:


With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 7 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com


What’s In It For You?


  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments.
  • An opportunity for career development across many business departments within our organization.


Scope of the Position

Ensure our customers have the best possible experience when dealing with our company. Ensure that every process is timely, accurate and seamless with a passion for continuous improvement. Set Operational goals to ensure alignment with Branch Management to create a clear focus and direction for desired results.

Major Responsibilities


  • Work as an integral partner to Branch Management to ensure that the following meet required standards:
  • Health & Safety - Ensure company standards of Health & Safety are achieved
  • Ensure branch staff are working together to achieve optimum efficiency and branch operational and process goals.  Regular reviews with Branch managers and Supervisors of KPIs and scorecard results.
  • Improve efficiency and reduce waste in all aspects of OPCO operations
  • Define, monitor and analyze metrics used for measurement and continuous improvement.  Includes adherence to 5S methodology.
  • Customer Visits – Obtain direct feedback from our customers (personal and survey) and use this to enhance our ability to provide exceptional service
  • Audit – Perform branch operational audits and work with branch managers/supervisors to implement required changes to reach a Pass level.  Follow up with branches on all external branch audits.
  • Inventory Accuracy - Achieve an Inventory accuracy level of 85% by cycle counting, discrepancy analysis & process enhancement
  • Inventory Loss – ongoing review of inventory loss to ensure branches meet Gescan targets
  • Branch Scorecard / Checklist – define targets, ensure results are analyzed and targets are achieved
  • System Expertise - Be a system expert and resource. Responsible for all system accesses (SX, WISL & RF guns)
  • Equipment – Ensure all warehouse and office equipment are being maintained and are in good order.  Create replacement schedule to minimize yearly fluctuations in capital investment.
  • Managing risk of fraud & theft by assessing needs and developing & implementing controls. Be watchful and work with management to react quickly to possible infractions
  • Manage and prioritize operational reports to be reviewed by the Operations dept and by branch personnel
  • Work with IT for computer & office equipment requirements. Ensure alignment with other OPCO’s.
  • Other duties as assigned


Education & Training


  • This factor describes the extent or level of knowledge or training obtained by formal education or outside study that is necessary to achieve normal job performance and proficiency.  Such knowledge is to be considered the minimum education required for performing the position responsibilities.
  • 5 years previous experience in Operations required
  • 2 years minimum Management experience required




  • This factor specifies the minimum experience required to perform the job.  This experience can be gained in previous employment in a similar job and/or on the job with the current employer.  Experience in this factor is measured in time periods e.g. 3 – 6 months, 3 – 5 years, 10 – 15 years etc.
  • University/College degree with a specialty in Operations Management an asset
  • Six Sigma or LEAN certification preferred
  • Excellent Microsoft Office suite skillset required
  • Proficient in Cognos and other reporting tools.


Benefits & Perks


  • We offer a competitive salary, plus a full set of benefits, including:
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Social Media:


Website: www.Gescan.com

Twitter: @gescanwest

Facebook: Gescan Canada

LinkedIn: Gescan

YouTube: GescanTV


Next Steps:

We are interested in knowing you more. Start an exciting new career and enjoy a number of employee benefits by applying online. We are very thankful for your interest in joining the team, however only individuals selected for interview will be contacted.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates.