Credit and Collections Representative - Denver, CO

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

The Credit and Collections Representative is a customer-focused support role that helps customers, Sales, Branch teams, and internal stakeholders resolve account, documentation, and payment-related needs accurately and efficiently. This position supports business operations by assisting with customer accounts, collections activity, lien waiver documentation, account setup, and credit team support while helping protect Sonepar Mountain’s accounts receivable in a dynamic, fast-paced service environment.

This role is based in either Broomfield or Denver, Colorado, with primary support responsibilities for the Colorado market and flexibility to support additional Sonepar Mountain markets as business needs require. State-specific lien law and form requirements are important to the role, and the selected candidate must demonstrate a strong willingness and ability to learn these requirements over time.

The ideal candidate should bring relevant experience, education, or transferable skills, along with a strong desire to provide excellent customer service each day. This role is a strong fit for someone who takes pride in quality work, communicates clearly, follows through on commitments, and approaches customers, teammates, Sales, and Branch partners with a team-first mindset.

Responsibilities:

Lien Waiver & Construction Support (Primary Focus)

• Review, prepare, and execute customer lien waivers within established guidelines
• Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
• Support pre-lien, bond claim, and construction documentation processes
• Coordinate with credit team and customers to resolve lien-waiver or lien related issues

Customer & Sales Support

• Serve as a responsive point of contact for customer inquiries related to accounts, lien documentation, payments, and credit support needs
• Partner with Sales, Branch teams, and Credit teammates to resolve issues quickly, professionally, and collaboratively
• Provide timely, accurate, and professional responses while maintaining a strong customer experience and a high standard of quality

Credit & Collections Support

• Assist in monitoring past due accounts and support collections efforts as needed
• Process payments (CC, ACH) and assist customers with online account access
• Research and resolve payment discrepancies
• Escalate identified risks appropriately

Account Setup & Credit Support

• Manage customer account setup and ongoing account maintenance
• Review credit applications for completeness and collect required documentation
• Maintain accurate and compliant customer credit files
• Support shared mailbox workflow and meet service level expectations

Reporting & Systems

• Support A/R reporting and aging reviews
• Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools

Requirements & Key Success Factors:

• Relevant experience or education preferred
• Relevant background may include customer service, construction administration, accounting, finance, credit, collections, or related administrative support
• Strong desire to provide excellent customer service while learning credit, collections, lien waiver documentation, construction processes, and state-specific requirements
• Ability to work in a dynamic, fast-paced customer service environment while maintaining accuracy and professionalism
• Strong attention to detail, organization, follow-through, communication, and problem-solving skills
• Exposure to lien waivers, construction documentation, customer accounts, or credit operations preferred, but not required
• Notary Public certification preferred
• Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams, and related business systems
• Demonstrates a team-first mindset each day by supporting customers, teammates, Sales, Branch teams, and internal stakeholders with professionalism, follow-through, and accountability
• Consistently delivers a high level of customer service, responsiveness, quality, and ownership in daily work
• Maintains strong attention to detail and organization in a high-volume environment
• Communicates clearly and effectively with customers and internal stakeholders
• Identifies risk early and escalates appropriately
• Demonstrates learning agility by asking thoughtful questions, applying feedback, and building knowledge of credit, collections, and construction documentation processes

Compensation: $26.00 - 31.00/hr depending on experience

Schedule: Monday - Friday 7:30am - 4:30pm

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.