CSR

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.  

We are a member of the Sonepar Group, the world’s largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees.  

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.  
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.  
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.  
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.  
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.  
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.  
• We house the largest inventory to better service our customers and deliver on sales commitments.  

CSR - Sales Support:

• Responding to customers inquires in a prompt and professional manner.
• Entering customer orders accurately and efficiently.
• Ensuring correct flow and accuracy of documentation from customer order entry
• Reviewing various vendor documents for special projects.
• Review purchase orders and quotes to ensure there are no discrepancies.
• Providing quotes to customers as directed by Sales Representative or Management.
• Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
• Preparing reports and business correspondence as required.
• Coordinating and assisting with communication documents pertaining to activities that involve development of a major project.
• Expediting orders and working with purchasing to sourcing product and delivery information on behalf of the Sales Rep.
• Assisting in completing month end procedures and customer orders.
• Liaison with the warehouse personnel to ensure the orders have been shipped correctly and successfully.
• Working with all regional departments and coordinating the actions necessary for the implementation of successful major projects.
• Answering phones and assisting customers with inquiries
• Follow pricing instructions to input quotes and orders into the system
• Build spreadsheets for pricing and inventory

Document Control:

• Review contract specifications during the execution and closing phases of the project.
• Verify completeness and accuracy of all data.
• Project documentation reviews to ensure that all required documents have received by customers. Also reviewed by Sales Manager.

Desired Skills & Experience:

• A minimum 3-4 years of Customer Service/Administration experience in a busy office environment.
• High School Diploma required; Post Secondary education is preferred in Administration and/or Business Management.
• Ability to type at least 50 words per minute with a high degree of accuracy.
• Must be accurate and efficient at data entry, with attention to detail.
• Must be proficient with MS Office (Excel, Outlook, Word, Powerpoint).
• Strong computer skills, specifically with excel and understanding using spreadsheets/ generating reports for data analysis.
• Exceptional organizations skills with the ability to effectively multitask.
• Efficient time management skills.
• Ability to work with a team and independently.
• Document control experience would be a strong asset.
• Must know how to effectively manage documents and maintain filing.
• Willing to work overtime when required.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

To explore and learn more about Texcan, please visit www.texcan.com.  

Watch our employee videos on our new careers page: https://www.texcan.com/careers 

Visit our other social media sites:  

X: @TexcanCanada  

LinkedIn

Instagram

Facebook

YouTube

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.