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CSR

Date:  Sep 18, 2021
Location: 

Edmonton, AB, CA, T5S 2V6

Company:  Sonepar
Shift Type:  Professional

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 40 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.  

 

We are a member of the Sonepar Group, the world’s largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees.  

 

Why Join Us?  

  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.  
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.  
  • Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.  
  • Attractive compensation with benefits and “other perks” such as tuition reimbursement.  
  • Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.  
  • In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.  
  • We house the largest inventory to better service our customers and deliver on sales commitments.  

 

Position Overview: 

Be apart of a growing sales team that is driven towards providing utmost customer service. We are seeking a CSR (Customer Service Representative) who is an integral part of servicing our customers. The CSR largely contributes to ensuring the customer needs are proactively fulfilled. The CSR is engaged with the sales team and management to optimally manage and grow the customer account base.

 

Key Responsibilities: 

  • Responding to customers inquires in a prompt and professional manner. 
  • Entering customer orders accurately and efficiently.
  • Ensuring correct flow and accuracy of documentation from customer order entry through to invoicing.
  • Invoicing orders.
  • Reviewing various vendor documents for special projects.
  • Review POS against quotes to ensure there are no discrepancies.   
  • Providing quotes to customers as directed by Sales Representative or Management.  
  • Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
  • Preparing reports and business correspondence as required.
  • Coordinating and assisting with communication documents pertaining to activities that involve development of a major project. 
  • Expediting orders and sourcing products.
  • Assisting in completing month end procedures and customer orders.
  • Liaison with the warehouse personnel to ensure the orders have been shipped correctly and successfully. 
  • Working with all regional departments and coordinating the actions necessary for the implementation of successful major projects.


Desired Skills & Experience: 

  • A minimum 3-4 years of Customer Service/Administration experience in a busy office environment.
  • High School Diploma required; Post Secondary education is preferred in Administration and/or Business Management. 
  • Ability to type at least 50 words per minute with a high degree of accuracy. 
  • Must be proficient with MS Office (Excel, Outlook, Word, Powerpoint).
  • Be proficient with using Excel spreadsheets for reporting and data analysis. 
  • Exceptional organizations skills with the ability to effectively multitask. 
  • Efficient time management skills. 
  • Ability to work with a team and independently. 
  • Document control would be a strong asset. 
  • Willing to work overtime when required.  

 

We are interested in knowing more about you! Start an exciting career and enjoy a number of employee benefits by applying online. Texcan thanks all applicants, only those individuals selected for an interview will be contacted.  

 

To explore and learn more about Texcan, please visit www.texcan.com.  

 

Watch our employee videos on our new careers page: https://www.texcan.com/careers 

 

Visit our other social media sites:  

Twitter: @TexcanCanada  

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