Customer Portal Specialist
Hagerstown, MD, US, 21740
There’s a Place for You at Capital
A career at Capital Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.
Being “Powered by Difference” means we respect and value diverse perspectives. Within Capital Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
About the position
The Customer Portal Specialist is responsible for managing customer portal billing across key accounts. This role involves assisting branches with customer setup in Bill Trust, entering invoices into customer portals, resolving disputes, and collaborating with the credit team to provide invoice status updates. The position emphasizes effective customer service, teamwork, and the ability to work in a fast-paced environment.
Responsibilities
- Ensure invoices are submitted timely per customer guidelines
- Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary
- Escalate issues and approvals as needed
- Communicate with the sales team regarding portal setup, billing questions or discrepancies
- Communicate with customers on portal related questions
- Document processes and procedures for each portal
- Review all web-based customer's open Accounts Receivable per credit and the sales team’s request
- Work with the sales team and customers on aging dispute resolution
- Special projects and other duties as assigned (POD request, focused account reviews, etc.)
Requirements
- High School or GED required
- Bachelor's Degree preferred
- 1+ years of billing/data entry experience preferred
- Data entry, billing, dispute resolution, and/or customer service experience a plus
- Intermediate Excel Skills
- Detailed and organized
- Ability to listen and follow directions quickly and efficiently
- Experience with a wide array of e-billing portals preferred
- Professional written and verbal communication skills
- Ability to work efficiently both independently and as part of a team
- Excellent research and follow-up skills
What We Offer You
We offer great family-friendly benefits to full-time associates:
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We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” LinkedIn: https://www.linkedin.com/company/capitalelectric/
Facebook: https://www.facebook.com/CapitalElecSply/
Learn more at https://www.capitalelectricsupply.com/about
Capital Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
Nearest Major Market: Hagerstown