Job Summary

Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.  Warehouse responsibilities including: shipping, recieving, invetory control and order pulling.  

Job Responsbiltiies:

• Communicates with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required, and provide competitive pricing.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Warehouse respnsiblities: including: shipping, recieving, invetory control and order pulling. 
• Other responsibilities may be assigned.

Qualifications and Education Requirements:

• Associate's degree (A. A.) and two to four years related experience and training; or equivalent combination of education and experience.

Knowledge, Skills and/or Abilities Required:

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.

• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Possess in depth knowledge of QED computer systems, Microsoft Office, etc.
• Must be a team player and abide by QED’s strong core values and beliefs.

Starting pay:  $20.00/Hour + Counter Sales Commission 

Associate Benefits:

• Benefit eligibility after 30 days of employment including several company paid benefits
• 401(k) eligibility with competitive company match
• Access to wellness rewards, discount plans, paid parental leave and Employee Assistance Program (EAP) services
• Vacation, Holidays, Personal/Sick Days, Jury Duty, Bereavement Days
• Promotional opportunity
• Work in a fast paced and innovative company, meeting passionate associates with diverse backgrounds and experiences

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
 

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 
 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. 

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