Services Specialist

Date:  Apr 5, 2024

Hot Springs, AR, US, 71901

Company:  Sonepar
Brand:  Crawford

Your next career opportunity

At Crawford, the #1 electrical distributor across Texas and Louisiana, successful associates drive and promote our mindset of Adapt, Dare and Learn. We are focused on building customer centric strategies, inspiring, empowering, and developing our associates who adapt to change and drive and deliver results.

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Job Summary


The Services Specialist is responsible for driving the business strategy to accelerate growth in core services, Annual revenue contracts and associated automation hardware and software portfolio. This position will provide sales leadership and domain expertise for all areas of Crawford Electric  delivered services in addition to Rockwell Automation Lifecycle Services. This role is evaluated on the revenue performance of the assigned business segments and the overall performance of our automation solutions business which includes both products and services.

Essential Duties and Responsibilities

  • Area of responsibility include locations within and adjacent to Hot Spring Arkansas and Texarkana, Tx.
  • The Services Specialist must be able to articulate the value of Rockwell Automation’s portfolio of Lifecycle Services and Irby delivered services, utilizing outcome-based selling strategies at all customer levels.
  • Responsible for annual planning, Selling, use of Sales enablement tools, and driving the business strategy. And to accelerate business growth within the assigned geography.
  • Lead the commercial introduction of innovative solutions and services including:
    • Set business goals.
    • Identify customer targets.
    • Present solutions to C level, Mid-level, and Plant personnel
    • Coordinate sales engagements.
  • Consult and advise customers on proposals and pricing strategies, incorporating value-added services within customer project proposals and product-centric engagements.
  • Develop and implement a competency plan to ensure that Inside sales, Account Managers, and Specialists are prepared to maximize market share for this business in the assigned territory.
  • Collaborate with cross-functional teams including Marketing, Inside Sales, Account Managers, Specialists, and Operations to meet and exceed targets.
  • Provide pre-sale and post-sale support while appropriately leveraging Remote Support and Authorized Services Provider(ASP).
  • Understand market trends, business drivers, KPIs (Key Performance Indicators), and competing forces and translate them into customer solutions.
  • Build and maintain trusted customer relationships, while understanding the different personas within the customer (e.g., buyer vs influencer) as well as their business drivers.
  • Develop, create, and implement account and territory plans, campaigns, and commercial programs for new and existing business.
  • Act as a trusted partner to the aligned Rockwell Automation Business Units (BUs), providing local market intelligence and constructive customer feedback.
  • Interface with Rockwell Automation’s Business Leaders and Technical Consultants to facilitate the resolution of quality and delivery issues when necessary and provide feedback to the appropriate Rockwell Automation team relative to product or service gaps, as well as opportunities.
  • Serve as a domain expert for the portfolio of services, maintaining and building technical and sales competency through both formal and informal training, as well as regular product updates and team meetings.
  • Lead and support customer-facing meetings and events.
  • Respond in a timely manner to customer and sales requests, including outside of normal business hours.
  • Acknowledge and maintain compliance with applicable Sonepar, Irby, and Rockwell Automation policies.


Minimum Qualifications

  • 4-year degree or equivalent professional experience.
  • 5+ years' experience of sales and/or services experience in Industrial Automation, IT, or Software . (Senior level; 1.5 to 5 years for Level II; 1 year for Level I)
  • Ability to manage multiple partner and customer relationships while achieving target outcomes.
  • Good technical writing, presentation, and communications skills with the ability to present topics to groups of customers and internal peers.
  • Ability to  identify data trends and utilize the information in the decision-making process.
  • Demonstrates professional selling skills, e.g., prospecting, negotiation techniques, preparing for professional meetings, handling customer objections, gaining committed customer relationships.
  • Ability to identify and understand market trends and conditions, competitive forces, sales opportunities, and growth through strategic business planning.


Preferred Qualifications

  • Outcome-based sales experience with an understanding of the important business drivers (key factors and activities that drive the operational and financial results) for industrial customers.
  • Deep understanding of Rockwell Automation Lifecycle Services and Automation portfolio.
  • Exposure to Industry 4.0, and Smart Manufacturing concepts.

Why work for Crawford?

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it’s time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, “Whatever it Takes!”  through our mindset competencies below:


Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve


Our Competitive Benefits? 

401K Matching, Competitive Medical Plans (medical, dental, and vision), Paid Vacation/Sick time, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Employee Discounts, Long term and Short term disability, Life Insurance, and ample opportunities to learn and grow.


About Crawford

In 1990, Crawford Electric Supply opened its first store in Dallas, TX and began a tradition of excellence. Within five years of opening, the store was ranked #1 in the twin city market. Over the next few years, Crawford grew from just one store of 6 employees with $2 million in sales to 6 locations with $320 million in sales (Dallas, Houston, Austin, San Antonio, Fort Worth, and College Station). Always striving to be the preferred business to business provider of electrical products and solutions, each location rose to the top of their respective markets and continued to expand our footprint. Today, Crawford has grown to 25 locations across Texas and Louisiana with more than 600 associates. We are proud to serve commercial, residential, and industrial markets. Over the last 30 years, Crawford has lived up to and exceeded its motto of, "Whatever it Takes!"

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

Nearest Major Market: Little Rock
Nearest Secondary Market: Hot Springs