Call Center Specialist - Tier I

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Is it time to elevate your customer-service career? 

 If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you!  

At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for a highly skilled call center specialist to join our collaborative team, managing a high volume of inbound and outbound calls.  

The ideal candidate is an adaptive learner who can utilize scripts and talking points while applying them to identifying the problem and providing a solution.  He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and purchasing assistance. As the voice of our company, the call center specialist must possess excellent communication and interpersonal skills, and enthusiasm for helping clients and driving satisfaction.  CUSTOMERS.FIRST. ALWAYS. 

What you’ll do: 

• Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services 

• Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued 

• Build relationships with clients and other call center team members based on trust and reliability 

• Meet or exceed call center metrics while providing excellent, consistent customer service 

• Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary  

• Obtain in-depth knowledge of the department’s and/or company’s products and services 

What you need: 

• High School Diploma or equivalent with 1-3 years’ experience in a call center environment  

• Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills 

• Proficiency with computers, especially CRM software, and strong data entry and typing skills 

• Efficient time management and decision-making skills 

• Ability to collaborate with a team in a close, fast-paced environment 

• Proven troubleshooting skills  

Why join our Irby Team? 

Our leadership cares about – and invests in – YOU. Our people are responsible for our success and have been since our founding in 1926. 

Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $1.3 Billion in annual sales with over 700 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals.  

• Development: Associates who began positions like in like call center representatives have grown into other areas of the business such as leadership, operations, and account management. 

• Earning Potential: You can expect to earn a competitive, reliable wage in a place where top performance is incentivized through a variety of goal-oriented programs. 

• Benefits: Our full-time associates are eligible for a range of benefits including:  

  • Medical, dental, vision, gym membership reimbursement, and Vitality® Wellness Rewards 

  • Paid Time Off and Extended Illness Benefits 

  • Tuition reimbursement 

  • Employee Assistance Program 

  • Service Awards 

  • Candidate Referral Rewards 

  • Associate Discounts 

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance. This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement – including a vast array of professional development and growth opportunities.

Irby Utilities is one of the nation’s largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches. Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies.  Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.

Stay up to date with Irby, follow us on Facebook and LinkedIn. 

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 
 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.