DOD Skillbridge - Network Operations Center Technician (Jonesboro, AR)

Date: Nov 18, 2023

Location: Jonesboro, AR, US, 72401

Company: Sonepar


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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.


DOD SkillBridge Opportunity in Jonesboro, AR – Network Operations Center Technician


Teamwork | Service | Leadership


Irby Utilities proudly supplies America’s infrastructure as a top distributor of products, tools, and solutions to electric, natural gas, and broadband utilities.


Our Military Link Program (MLP) integrates DOD SkillBridge Service Members within Irby Utilities for a 12-week internship where you will learn the fundamentals of the role and broader context of our branch team and responsibilities. This opportunity will introduce you further to our customer base and provide a solid foundation from which you can add value and establish a rapport with key stakeholders.


This particular MLP links to the role of Network Operations Center (NOC) TechnicianNOC Techs are trained to be responsible for the operation, maintenance administration, and performance management of customer IP networks. The NOC serves as an escalation point for end-user issues that are unable to be resolved by field personnel or help desk technicians and as a first responder for network outages or impairments.


This position is full-time, requiring the ability to stand and move about the NOC some of the day.  Daily tasks will include but are not limited to: Monitoring several customer networks, Receiving, troubleshooting, and escalating trouble tickets, Reporting and troubleshooting network outages, and Performing upgrades to the network. Exceptional attention to detail is a must. 


Responsibilities further include:

  • Dispatching field technicians
  • Communicating updates on outage troubleshooting and upgrade completion statuses
  • Translating technical jargon to non-technical personnel.
  • Coordinating internal and external teams towards a single shared resolution.
  • Executing Methods of Procedure (MOPs)


What we are looking for in a qualified candidate: 

  • Must be able to lift up to 50 lbs
  • Customer focused and team oriented
  • Good network routing and switching skills and experience
  • Strong desire to learn
  • Great communication skills
  • Effective under pressure
  • Proactive in providing resolutions to outages




Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.


Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.


About Irby

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states.  We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as:  Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

Stay up to date with Irby, follow us on Facebook and LinkedIn


Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.


Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

Nearest Major Market: Jonesboro