Telecommunications Sales Specialist

Date: Nov 16, 2023

Location: Jonesboro, AR, US, 72404

Company: Sonepar

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as a team. Through our tremendous growth, we are continuing to develop opportunities and look for people to join us as we journey forward.

Job Summary

Responsible for building and maintaining ongoing telecommunications sales and servicing new and existing customers in the specific areas such as data, voice, and video services. Further responsible for prospecting and qualifying leads, upgrading current customers, promoting products and services, and closing sales.


This position is accountable for individual results and impact on team goals. Works under the direction of the Sales and Business Development Team to promote company products, services, and other value propositions to ensure the Technology and Communications Division meets its growth targets.


Essential Duties & Responsibilities

  • Advocate on behalf and in service to existing Irby customers, offering solutions which accurately fit stated or prospective needs.
  • Consult with potential customers about their applications and present solutions that meet their needs emphasizing marketable features, pricing options, and credit terms.
  • Establishes and improves relationships with customers to better understand customer needs by written communication, phone, and customer visits.
  • Responds to requests from customers and salespersons on matters pertaining to the application of telecommunications products and services.
  • Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
  • Acquires, uses, and continuously develops personal technical knowledge of general and specialty telecommunications products and services to assist customers and other company personnel.
  • Solicits sale of new or additional products and services.
  • Compiles lists of prospective customers for use as sales leads.
  • Provides oral and written quotations or estimates of prices, terms, and delivery for standard or non-standard merchandise.
  • Identifies and uses appropriate company and/or customer pricing systems when quoting or selling merchandise.
  • Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.  Follows up with any specific record-keeping requirements.
  • Estimates date of delivery to customer based on knowledge of vendor lead-times.
  • Reviews customer complaints concerning billing or products sold, assists in investigation and resolution.
  • Prepares correspondence and reports necessary for business transactions.
  • Works with Purchasing Department to review purchase orders, set inventory levels, and identify discontinued items and suitable replacement items.
  • Works with Pricing Group in preparation of product part number loading into ERP system.
  • Contacts vendors to expedite purchase orders and updates ship dates in ERP system.
  • Assists with shipping, receiving, and cycle counting material as needed.


Minimum Qualifications

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
  • Ability to perform math functions representative of the job such as: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; calculate figures and amounts such as percentages, discounts, and margins.
  • Proficiency in MS Office Suite.


Preferred Qualifications

  • IP routing and switching.
  • TDM, VoIP, PBX/Key systems, and other voice technologies.
  • Hosted and cloud-based services.
  • LAN, PC, and customer premise equipment.
  • 802.11x.
  • Internet and MPLS-VPN architecture.
  • Network management and security.
  • Network storage solutions.
  • Layer 1 components and architecture.
  • Associate’s degree (A.A.) or equivalent from an accredited two-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience.


Why work for Irby Utilities?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states.  We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as:  Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.   Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

Stay up to date with Irby, follow us on Facebook and LinkedIn

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

Nearest Major Market: Jonesboro