Sr. Engineer - Technical Consultant

Sonepar Group (€23 billion in sales) is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services.

Sonepar in India, Formerly known as ESK India was founded in 2009, a Leader in B2B Electrical Distribution of electrical equipment, technical services, and related solutions for Telecom, Industrial Automation, Integrated Supply, Networking Solution, Renewable Energy, Lighting, Power Distribution, Cabling Solution, Safety Tools, and Engineering Supplies primarily focused on Industrial & Commercial markets. Keeping Customers at the heart of our business approach, we understand their unique needs and design perfect solutions in achieving our goal to be a customer-centric organization.

Over the years we have built an extensive network of trusted partners who support us in offering a comprehensive line of innovative and durable products which are backed by our powerful logistics, comprising of numerous warehouses and offices Pan India. Our product specialists & engineers provide an exemplary experience to our customers by offering them a wide range of products with competitive prices, training, and customized solutions. We are proud to be certified as “Great Place To Work” which makes us the “Employer of Choice” for Candidates across various Industries.

JOB PURPOSE

This position supports the Manager – Business Development in Kolkata and is responsible for Technical Service related jobs during Pre-sales/Post Sales on Rockwell Automation & IIOT products in Eastern region of India.

RESPONSIBILITIES

External Communication

• Be the Sonepar Front line Service force for Automation & Software Solutions.
• Understanding developement, commissioning, troubleshooting requirement as per request or work order from customer.
• Remote support to customers when there is challenge to be present at site or quick support is needed.
• Delivering good quality service to customers for earning appreciation & trust followed by repetitive service leads.
• Active enagement with Partners (Rockwell) for taking support on-line, as needed.
• Presentating/Demostrating Rockwell Products/Software solutions at customers‘ place.
• Conducting Proof of concepts for Cusotmers.
• Promotion of Rockwell Service/Training/AMC Offerings with customers.
• Install base mapping of customer and discussion on any Migration/Modernization plan with relevant solution offerings.
• Hands-on/Classroom Trainings (on-site/in-house) to OEM/EU/SI customers on Rockwell Products & Solutions.

Internal Communication

• Provide Pre-Sales support to design Automation Solutions based on specific requirement.
• Coordination with Revenue team, for billing on closed service cases.
• Sharing knowledge to sales team to promote new service related offerings.

KEY COMPETENCIES AND SKILLS

• PLC/DCS/VFD(AC Drives)/Motion Control/SCADA/Vibration (preferably on Rockwell Automation).
• Knowledge on Networking/Communication (L2/L3), Safety System, IIOT Solutions.
• Effective Communication, Quick Problem Solving, Analytical Thinking.
• Must be proactive and should possess high sense of responsibility.
• Knowledge on Industry 4.0 Technologies– IIOT, Cloud Computing, AR/VR, AI/ML.

CREDENTIALS & EXPERIENCE

• Bachelor’s Degree in Electrical/Instrumentation/Electronics or related field.
• Overall 5-6 years of experience in Industrial Automation with Minimum 3 years hands-on experience on Rockwell products.
• Fluent in both written and spoken English.

ROLE LOCATION & TRAVEL REQUIREMENTS

• The role is based in Kolkata.
• Willing to travel more than 70% of time within Eastern & NE Part of India.

We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online.

Sonepar India is thankful for your interest in joining the team, only individuals selected for interview will be contacted.   

More information on Sonepar India:

Website: www.soneparindia.com