Field Services Technician

Date:  Mar 9, 2023

La Vergne, TN, US, 37086

Company:  Sonepar

Your next career opportunity

At Irby, a leader in electrical and utility distribution, successful associates drive and promote our mindset of Adapt, Dare and Learn. Do you enjoy a good challenge?  Great, because we value bold thinkers who are excited to take on challenging tasks.  We strive to be the best and we share our success with our associates, customers, suppliers and shareholders.  We are always looking to expand our teams to continue to serve our customers and to grow our business.  Ready to join us?  Find what opportunities are waiting for you at Irby!

Job Summary

The Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to a customer’s installed hardware/software/network equipment, Storeroom stock and Safety compliance. On-site services include implementation of services/goods, as a standalone or system with respect to the deliverable.


Essential Duties & Responsibilities

    • Serves all Irby Districts and C&I branches
    • Performs Installed Base Evaluation
      • Assists in Quoting and Delivering Automation, Infrastructure Assessments
        • Empowers fact-based modernization, parts management and conversion strategy conversations with customers
          • Assist local Services team in analyzing any assessed data and developing a path forward for customers
        • Assist local services resources on data gathering for Vendor Managed Inventory and Storeroom Opportunities
    • Arc Flash Data Collection
      • Provides an effective means to evaluate and inform employees on arc flash hazards when exposed to live electrical components
      • Keeps equipment performing as intended by providing equipment setting recommendations and mitigation solutions
      • Assist Customer with evaluating gaps in OSHA Requirements
    • Lockout Tag-Out (LOTO) Audits
      • OSHA requires annual LOTO Audits at industrial and commercial facilities  
      • Remediation of identified deficiencies will drive safety solution sales
        • Will execute LOTO procedure analysis and development.
    • Automation Field Engineering Service-
      • Drive Startup & Configuration
        • Our standard process verifies that the necessary electrical, mechanical, and environmental criteria have been met
        • Deliver in-service warranty and capture drive data to enable remote monitoring and analytics contracts
      • Point Migrations for small capex projects
        • Typically, single or small quantities of units in Nature
        • Opportunities for substantial conversions or migrations of a significant size will be identified, mapped and brought to the Services Team Lead for team review.
      • Trouble Shooting
        • Potentially act as an initial responder to customer needs in troubleshooting automation equipment based on subject matter expertise.
        • Assist District Team Lead in vetting any engagement through reviewing a developed system of questions answered via standardized questionnaire and evaluating with the customer prior to engagement.
        • Refine and update questionnaire while mapping out any additional needs when engaged at customer site.
      • Operational Technology
        • Network Assessments
        • Switch configuration



1Kaizen- Global standard for lean manufacturing and Six Sigma continuous improvement and reliability methodologies with emphasis on storeroom and supply chain process improvements. [Process ‘S’: Sort, Straighten, Shine, Standardize, Sustain, & Safety].

Why work for Irby?

At Irby, we are unique and embrace the Power of Difference*.  Associates who work for us can grow and become active in different areas of the business such as leadership, operations, HR, outside sales and many more.  One can expect to earn a wage that is competitive and provides a reliable/steady paycheck.  Come join the Irby Family and learn what we are all about! 

Our Competitive Benefits? 

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Irby

Irby was a pioneer in the early days of the electrical business, founded in 1926, we continue to be an industry leader in philanthropic involvement and community activity. Irby Electric continues to be one of the largest electrical distribution companies in the southeastern region of the United States, with a geographical footprint of 28 branches, spanning 7 states, composed of over 400 highly dedicated associates. Irby has experienced incredible growth over the past 5 years. As part of the Sonepar family of operating companies, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

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Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

Nearest Major Market: Nashville