Returns Specialist - Las Vegas

Returns Specialist Job Description  

The Returns Specialist is responsible for receiving, inspecting, validating, and processing customer returns for both stock and non-stock material. This position ensures returned products are accurately verified, documented, and processed in accordance with company policies and procedures. The Returns Specialist works directly with Sales, Customer Service, vendors, Accounting, and warehouse operations to support return authorizations, non-stock vendor returns, customer credit processing, and proper handling of returned material. 

This role is focused on return processing and material validation. It is not responsible for overall inventory management, purchasing activities, cycle counting, or inventory control functions. 

What you’ll do: 

Returns Processing 

• Receive and inspect customer-returned stock and non-stock material. 

• Verify part numbers, quantities, product condition, and packaging against return documentation, sales orders, invoices, and supporting paperwork. 

• Determine eligibility of returned material based on company return policies and established procedures. 

• Accurately process return transactions in company systems in a timely manner. 

• Maintain complete and accurate return documentation, notes, and related records. 

• Identify, communicate, and help resolve discrepancies involving returned materials. 

Material Validation 

• Inspect returned material for damage, defects, signs of use, condition issues, and compliance with return requirements. 

• Validate returned products against supporting documentation and company standards before processing the return. 

• Confirm whether material is eligible to be returned to stock, staged for non-stock return processing, or escalated for review. 

• Escalate questionable, damaged, defective, or non-compliant materials. 

• Ensure returned material is labeled, staged, and organized appropriately. 

Stock Return Handling 

• Process approved stock returns in accordance with company procedures. 

• Ensure validated stock material is properly identified, labeled, and prepared for return to the warehouse location. 

• Put away approved stock material in designated locations. 

• Maintain an organized returns staging area. 

Non-Stock Return Management 

• Work directly with vendors and manufacturer representatives to request Return Goods Authorizations. 

• Prepare, submit, and maintain documentation required for vendor return approval. 

• Coordinate the non-stock return process from initial request through final vendor resolution. 

• Track open vendor return requests and follow up. 

• Ensure non-stock returns are processed in accordance with company and vendor requirements. 

• Maintain detailed records of vendor return activity. 

Customer Credit Processing 

• Process customer credits accurately and in accordance with company policies. 

• Verify all required documentation before processing credits. 

• Coordinate with Sales, Customer Service, Accounting, and warehouse teams. 

• Apply freight charges, restocking fees, and vendor credit information as required. 

• Maintain complete records of all customer credits issued. 

• Escalate credit exceptions or incomplete documentation. 

Administrative and Operational Support 

• Monitor outstanding returns and follow up on unresolved transactions. 

• Communicate return status updates. 

• Follow company safety procedures. 

• Support continuous improvement efforts. 

• Perform other related duties as assigned. 

What you’ll bring: 

• High school diploma or GED. 

• Previous experience in customer returns, warehouse operations, receiving, customer service, or distribution preferred. 

• Strong attention to detail and commitment to accuracy. 

• Ability to follow established procedures and make sound decisions. 

• Basic computer skills. 

• Strong organizational, verbal, and written communication skills. 

• Ability to manage multiple priorities. 

• Ability to work independently and collaboratively. 

Preferred Qualifications 

• Experience in electrical distribution, industrial distribution, or supply chain operations. 

• Experience with Eclipse or similar ERP systems. 

• Knowledge of return authorization processes and customer credit procedures. 

• Forklift certification or ability to obtain certification. 

Physical Requirements 

• Ability to lift and move materials up to 50 pounds. 

• Ability to stand, walk, bend, reach, and perform warehouse activities. 

• Ability to safely operate material handling equipment. 

• Ability to work in a warehouse environment with varying temperatures and conditions. 

Location:  Las Vegas, NV 

Schedule: between 6:00am - 3:00pm (Monday-Friday)