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Cloud Adoption Support

Date: Sep 7, 2022

Location: Laval, QC, CA, H7P 5P9

Company: Sonepar

About us

Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. In Canada, we are represented by 7 locally managed electrical and industrial distributors and have over 114 locations with coverage in all 9 provinces.

 

To explore and learn more about Sonepar Canada, please visit www.soneparcanada.com

 

What's In It For You?

  • You will be joining a market leader with over 40 years of experience to help elevate your potential. 
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments. 
  • An opportunity for career development across many business departments within our organization.

 

Scope of position 

Reporting to the Director of Strategy & Special Projects, the Cloud Adoption Support specialist will deliver support, contribute to adoption and influence continuous improvement across various cloud applications and frameworks. The primary area of support focus will be on Dynamics 365/Power Platform and Microsoft Office 365.  Responsibilities may extend to Microsoft Azure, and other existing SaaS applications where applicable.

The ideal candidate demonstrates empathy before making practical decisions to help end-users. They strive to understand core business problems which allows them to deliver excellent support with “big picture” awareness. The ideal candidate will have a passion for learning new technologies and pairs that with the patience required to walk users down the right path.

 

Responsibilities 

  • Solve - Respond and assist with IT issues while meeting customer service and response time (SLA) objectives.
  • Collaborate - Participate in technical meetings, initiatives, and discussions to improve service delivery. Tasks may include participating in QA testing of solutions prior to deploying to the end-users. 
  • Own - Monitor support queue to respond promptly once notified of an issue.
  • Document - Create and update standards, procedures, and checklists to ensure consistency accross technical and user documentation. 
  • Self-improvement - Show a commitment to lifelong learning and improvement.

 

Requirements

  • 1+ years in system, application, and technical support.
  • 1+ years in customer service and/or service delivery.
  • Billingual (French and English).
  • Fundamental understanding of CRM (Customer Relationship Management)
  • Fundamental understanding of Microsoft 365 stack.
  • Fundamental understanding of PowerApps (Canvas/Model-Driven), or other low-code platforms (Outsystems, Appian, Betty Blocks, etc.).
  • Business administration of Microsoft Dynamics 365 - Preferred
  • Low-code enthusiast - Preferred
  • Experience as a QA (Quality Assurance) tester - Preferred
  • Background in process improvement - Preferred

 

You are 

  • Focused - You bring a constructive attitude to solving customer problems, and you are laser focused on delivering a positive service experience. 
  • Dependable & Accountable - You are commited to communicatiing clearly with all stakeholders and keeping commitments. 
  • Respectful & Empathic - We treat all our stakeholders with respect because every person deserves to be treated with care. That includes colleague, customers, and vendors.
  • A Problem Solver - You have an ability to indetify business and technical problems. You then analyze and recommend solutions. 
  • Detail Oriented - You understand that success is in the details. Your critical thinking skills help to inform your decision making.

 

Benefits & Perks 

  • We offer a competitive salary, plus a full set of benefits, including: 
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents's needs. Benefit options include Medical, Dental, Vision, Health Spending Account & RRSP matching. 
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts, and a career path. 
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Social Media 

Website: www.soneparcanada.com  

Twitter: @soneparcanada  

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Youtube: https://www.youtube.com/user/SoneparCanada  

 

Check out Sonepar Canada on Facebook!      

 

Next Steps

We are interested in knowing you more. Start an exciting new career and enjoy several employee benefits by applying online. We are very thankful for your interest in joining the team, however only individuals selected for interview will be contacted. 

 

Sonepar is an equal opportunity employer and welcomes submissions from all candidates.