IT Assets & Systems Specialist

About Us:

Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 9 provinces.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. 

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

The IT Assets & Systems Specialist is a multi-disciplinary role responsible for IT asset management, ServiceNow platform development, and telephony systems across Canada.

This role also provides support to IT operations through Level 1 helpdesk and Level 2 technical activities, contributing to overall service continuity.

Responsbilities:

• Manage the full lifecycle of IT assets (procurement, deployment, tracking, refresh, and disposal), ensuring data accuracy, compliance with internal policies, and readiness for audits
• Coordinate IT procurement activities and maintain vendor relationships, including sourcing equipment and services, validating quotes, tracking orders, and supporting cost-effective purchasing decisions
• Design, develop, and maintain ServiceNow workflows, forms, and automation solutions, translating business requirements into efficient processes and driving continuous platform improvements
• Act as the primary contact for telephony systems across Canada, including deployment, maintenance, troubleshooting, and coordination with external service providers to ensure system reliability
• Support telephony modernization initiatives and project execution, including site readiness, scheduling, and collaboration with business stakeholders to ensure smooth rollouts
• Provide Level 1 helpdesk and Level 2 technical support as required, troubleshooting hardware, software, and system issues, and ensuring timely resolution of service requests
• Maintain accurate documentation, procedures, and knowledge base content, and contribute to the continuous improvement of tools, processes, and service delivery

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 3+ years of IT support experience (Level 1 / Level 2)
• Experience with:
  • IT asset management
  • ServiceNow configuration/development
  • Telephony systems (VoIP / BroadSoft or similar)
• Strong knowledge of Windows environment, Office 365, and Active Directory
• Bilingual (French/English)
• Ability to travel occasionally and participate in on-call rotation
• This position requires regular on-site presence. Work from home may be permitted in accordance with the team’s applicable framework.

Considered an Asset:

• ITIL certification
• ServiceNow CSA certification
• ERP/WMS exposure (e.g., SX, TWL)
• Experience with IT projects (telephony or asset refresh initiatives)

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Sonepar Canada:

Site Web: www.soneparcanada.com

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Instagram: https://www.instagram.com/soneparcanada/ 

Facebook: https://www.facebook.com/profile.php?id=100057133913041

Youtube: https://www.youtube.com/user/SoneparCanada  

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.