Branch Operations Coordinator

About Us:

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position:

The Branch Operations Coordinator ensures operational excellence in customer service and safety by coordinating branch operations, supporting and mentoring associates to deliver superior customer service, and adhering to high safety standards. This role involves reviewing all operational functions and ensuring that business processes, work instructions, and OH&S procedures are investigated, developed, scheduled, measured, and posted. The position also contributes to establishing and maintaining the branch's goals and objectives and may include overlapping responsibilities with other positions within the branch.

Major Responsibilities:

• Influence teamwork to achieve optimum efficiency and branch goals.
• Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
• Provide support for all roles, including inside and counter sales positions and warehouse functions.
• Ensure continuous improvement in administrative task performance, including regular and timely task completion, correctly and accurately.
• Process customer returns and credits.
• Handle vendor returns (paperwork processing), defectives, freight claims, and yearly returns.
• Track and resolve customer shipping errors.
• File all paperwork.
• Manage the Branch Occupational Health and Safety Program, ensuring implementation and compliance by staff and customers.
• Manage monthly OH&S meetings, keep the OH&S board up to date, and post minutes.
• Ensure certifications, including health and safety and forklift, are kept up to date.
• Train associates on all system and branch operation tasks, approved branch processes, policies, and procedures, as well as customer service and product knowledge standards.
• Mentor all branch staff on system and branch operations tasks, striving for operational excellence.
• Manage inventory, including cycle counting, ensuring accuracy, and tracking inventory loss.
• Ensure the branch is kept clean, products are organized and well merchandised, and displays are maintained and up to date.
• Ensure warehouse and office equipment is regularly maintained, and any equipment and shelving/racking damage is promptly addressed.
• Perform other duties as assigned.

Education & Training

• High school diploma required
• College/University diploma/degree (business, sales or marketing) an asset
• Formalized Occupational Health & Safety training
• Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

Experience

• 2-3 years recent, related experience
• Previous experience in administration, Customer Service, Operation and Health and Safety Support.

Benefits & Perks:

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Gescan:  

Website: www.Gescan.com  
Twitter: @gescanwest  
Facebook: Gescan Canada  
LinkedIn: Gescan  
YouTube: GescanTV   
 

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. 

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.