Services Specialist

Your next career opportunity

At Irby, a leader in electrical and utility distribution, successful associates drive and promote our mindset of Adapt, Dare and Learn. Do you enjoy a good challenge?  Great, because we value bold thinkers who are excited to take on challenging tasks.  We strive to be the best and we share our success with our associates, customers, suppliers, and shareholders.  We are always looking to expand our teams to continue to serve our customers and to grow our business.  Ready to join us?  Find what opportunities are waiting for you at Irby!

Job Summary

Responsible for maintaining an ongoing technology program in the specific product areas of drives, meters, motion control, programmable logic controllers, power transmission and/or other high-tech equipment to support sales operations by performing the following duties.

Essential Duties & Responsibilities

• Responds to requests from customers and salespersons on matters pertaining to the application and operation of high-technology equipment.
• Assists with the planning and presentation of training programs and other professional growth opportunities for customers and salespersons in the planning, installation, and operations of high-tech equipment.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
• Calls on regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Assists in customer credit issues as directed.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Formulates, develops, and executes account development and sales by account.
• Sells and promotes branch and company-wide promotions.

Minimum Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blueprints, or governmental regulations.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to develop and present specialized instruction concerning the specific high-tech equipment in the assigned area of responsibility.

Preferred Qualifications

• Bachelor's degree (B. S.) or equivalent from an accredited four-year college or university; and two to five years related experience and/or training; or equivalent combination of education and experience.

Why work for Irby?

At Irby, we are unique and embrace the Power of Difference*.  Associates who work for us can grow and become active in different areas of the business such as leadership, operations, HR, outside sales and many more.  One can expect to earn a wage that is competitive and provides a reliable/steady paycheck.  Come join the Irby Family and learn what we are all about! 

Our Competitive Benefits? 

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Irby

Irby was a pioneer in the early days of the electrical business, founded in 1926, we continue to be an industry leader in philanthropic involvement and community activity. We are one of the ten largest electrical distribution companies in the United States, with a geographical footprint of 28 branches, spanning 7 states, composed of over 400 highly dedicated associates.  Irby has experienced incredible growth over the past 5 years. As part of the Sonepar family of operating companies, we unite with a group of the finest locally managed electrical and industrial distributors throughout the United States.  Sonepar is the world leader in electrical distribution.

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Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 
 
EEO is the Law 
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 
 
Pay Transparency Non-Discrimination Provision 
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.