CUSTOMER CARE EXECUTIVE

Req ID:  22671
Date:  Jul 13, 2024
Location: 

PRAI, PULAU PINANG, MY, 13600

Brand:  KVC

 

KVC Industrial Supplies Sdn Bhd is a leading Industrial supplier in Malaysia, founded in 1989. Today, we have more than 20 sales offices all over Malaysia, headquartered in Bangi, Selangor with approximately 600 associates to serve over 6,000 active customers. To ensure sustainable growth, the Group has expanded and diversified its business across 4 Pillars: Original Equipment Manufacturing (OEM), Maintenance, Repair & Operating Supplies (MRO), Specialist for Building and Verticals in Utilities & Infrastructure.

Are you ready to start a challenging new career? Are you a team player, enthusiastic, and motivated to achieve great things? Start a career like no other at KVC. We are passionate about offering our associates challenges, responsibilities, coaching and learning opportunities to bring their careers to the next level.

 

Responsible of oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction. 

Including but not limited to the following:  

  • Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers 

  • Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents 

  • Assist sales order processing and follow up on delivery status of orders and track on collection 

  • Co-ordinate with logistics department to ensure on-time delivery to customer 

  • Liaise with customers to provide update order status 

  • Process sales data, sales progress reports and other sales related records and reports 

  • Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring. 

  • Coordinate with customers and prepare shipping documents as required. 

  • Maintain files of all documentation and records (physical and digital) required for individual jobs. 

 

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent. 

  • At least 1 year(s) of working experience in the related field is required for this position. 

  • Preferably Junior Executives specializing in Customer Service or equivalent. 

  • Customer orientated and ability to adapt/respond to different types of characters. 

  • Detailed oriented and passionate towards serving others with great enthusiasm. 

  • Excellent verbal and written communication skills. 

 

KVC celebrates every success; they support each other and empower you to reach your true potential, and this happen the moment you walk into office; you are respected for being you.

More information on KVC:  

Website: www.kvc.com.my
Facebook: KVC Industrial Supplies Sdn Bhd

Instagram: kvc.career

LinkedIn: KVC Industrial Supplies (A Sonepar Company)

Youtube: KVC Industrial Supplies Sdn Bhd

What are you POWERED by?

We are KVC – POWERED by DIFFERENCE