AX Transformation Manager

At Sonepar, we are accelerating our digital transformation to build a seamless omnichannel experience across our operating companies worldwide. As part of this journey, we are looking for an AX (Associate Experience) Transformation Manager to help turn post-go-live deployment into real business impact.

In this role, you will support the adoption and continuous improvement of the AX products within the Group Spark Omnichannel platform, helping our operating companies optimize processes, ways of working, governance, and user adoption. Your mission: ensure Spark AX solutions deliver measurable value in terms of sales productivity, operational efficiency, and associate satisfaction.

If you are passionate about transformation, business performance, digital adoption, and driving change in complex international environments, this role is for you.

Your mission

As AX Transformation Manager, you will be the key transformation partner for a portfolio of operating companies (OpCos), ensuring that AX capabilities are not only deployed, but fully embraced and translated into sustainable business results.
You will work closely with local teams, key users, and global Spark / Digital Factory experts to identify opportunities, remove adoption barriers, implement action plans, and maximize the value of AX solutions.

What you will do
-Drive transformation across your OpCo portfolio

Own and lead AX transformation plans for a defined set of OpCos
Align local stakeholders around key priorities such as digital sales, operational efficiency, and service quality
Support the transition from project mode to business-as-usual operations, with clear governance, ownership, and routines
Implement the relevant elements of the Target Operating Model (TOM), including process standardization, governance, KPIs, roles, and responsibilities

-Accelerate adoption and business value

Increase adoption of Spark AX solutions through communication, enablement, playbooks, and activation initiatives
Support feature activation and ensure teams are ready to adopt new capabilities successfully
Improve usage of key products such as Sales Order Automation, Marketing Automation, and digital sales tools
Partner with local key users to remove roadblocks, strengthen routines, and improve overall user experience

-Measure impact and optimize performance

Track adoption and performance KPIs across OpCos
Organize regular performance reviews with local stakeholders
Assess business impact through metrics such as productivity gains, reduction of manual work, cycle-time improvements, and data quality enhancement
Monitor associate satisfaction and identify friction points through both quantitative data and field feedback

-Drive continuous improvement

Collect and structure feedback from associates, key users, and support teams
Translate insights into a prioritized improvement backlog
Work with Spark Product, Development & Delivery teams to test, enhance, and roll out improvements
Ensure changes are successfully adopted locally and benefits are sustained over time

-Contribute to a broader transformation community

Share best practices across OpCos
Contribute to and energize Communities of Practice
Foster collaboration between local operations and central expert teams

The experience you bring 

• Minimum 10 years of experience in transformation, program/project management, consulting, or product adoption roles within a multi-entity environment. 

• Proven track record in driving adoption and value realization for digital tools, including stakeholder management, enablement, and change initiatives. 

• Strong project/program management skills and experience coordinating complex initiatives with multiple stakeholders (local operations, IT/product teams, and leadership). 

• Knowledge of B2B distribution, wholesale/retail, or adjacent operational environments; ability to translate business needs into actionable process improvements. 

• Experience with omnichannel, CRM/sales tools, marketing automation, or workflow automation is a strong plus; familiarity with Sonepar/Spark context is advantageous. 

• Availability for short international trips  

The competence you bring 

• Strong interpersonal, facilitation, and communication skills to align stakeholders and drive decisions. 

• Process analysis and redesign capabilities, with a pragmatic approach to standardization and local change. 

• Data-driven mindset with strong analytical and problem-solving skills.

• Change management capabilities. 

• Proficient in English, French is a plus. 

• Proactive, hands-on, and able to propose clear recommendations and drive execution end-to-end. 

• Strong team spirit and service mindset; comfortable working cross-functionally across OpCos, product teams, and HQ stakeholders.