Inside Sales Representative II

Date: Mar 16, 2023

Location:

Phoenix, AZ, US, 85042

Company: Sonepar

Your next career opportunity

At Independent Electric a Sonepar Company, successful Associates drive and promote our mindset of Adapt, Dare and Learn. We are focused on building customer centric strategies, inspiring, empowering and developing our associates who adapt to change and drive and deliver results.

JOB PURPOSE:

Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.

DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES:

Strives to meet customer expectations with each interaction.
Receives customer product orders by phone and email.
Solicits sale of new or additional products by phone and email.
Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales, and management.
Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identifies and uses appropriate company and/or customer pricing systems.
Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
Compiles lists of prospective customers for use as sales leads.
Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
Purchases materials following approved purchasing procedures.
Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepares correspondence and reports necessary for business transactions.
Recognize when special pricing is required and provide competitive pricing.
Follow up on all quotations to write the order or receive input for use in future quotations.
Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Other responsibilities may be assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

JOB REQUIREMENTS

EDUCATION:

Associate’s degree (A. A.) and two to four years related experience and training; or equivalent combination of education and experience.

LEVEL OF EXPERIENCE NEEDED: Entry-Level

PROFESSIONAL EXPERIENCE:

3+ years of sales experience is preferred.

SKILLS AND COMPETENCIES:

Ability to run and maintain projects.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the public.
Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
Possess in-depth knowledge of IES computer systems, Microsoft Office, etc.
Must be a team player and abide by IES’s strong core values and beliefs.

LICENSES AND PROFESSIONAL CERTIFICATIONS:

N/A

TRAVEL REQUIRED: 0%

PHYSICAL REQUIREMENTS:

Required to sit, speak, hear, read, type, use close and distance vision (about 5-8 hours per shift).

ENVIRONMENT

WORK LOCATION: Varies per market.

PHYSICAL ENVIRONMENT:

This position works in a normal office environment as well as a warehouse environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. while working in the office. The noise level in the warehouse environment is usually moderate and temperature can change based on the season.
Work is generally sedentary in nature but may require standing and walking for up to 15% of the time.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Why work for Independent Electric?

At Independent Electric we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? Our people. No matter where they work or who they are, we trust in their individual skills and qualities and give them everything they need to reach their full potential.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long term and Short term disability, Life Insurance and a Definitive Career Path.

About Independent Electric

Independent Electric opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, Independent Electric operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 7 locations throughout Arizona. Independent Electric focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing more than 550 people and managing over 1 million square feet of warehouse space, Independent Electric is one of the strongest electrical distributors in the markets we serve.

In August 2011, Independent Electric was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.