Warehouse Returns Lead - Portland

• Coordinate job-site cleanup returns, daily customer returns, and RMA/RGA activity from receipt through final disposition. 

• Review returned material and supporting documentation for accuracy, condition, traceability, and appropriate next steps. 

• Partner with sales writers to confirm restocking percentages and support accurate, timely customer credits. 

• Monitor and clear warehouse in-process and status queues in accordance with month-end requirements. 

• Serve as the primary responder for returns emails; acknowledge requests promptly, investigate issues, and communicate resolution status. 

• Partner with the counter team to process canceled orders and counter returns accurately and on time. 

• Assign and coordinate daily work, monitor priorities, remove workflow barriers, and escalate unresolved issues to the supervisor or manager. 

• Support weekly associate performance reviews using accurate, data-driven measures and documented observations. 

• Provide hands-on coaching, process guidance, and problem-solving support while maintaining clear accountability for standards. 

• Train associates on returns procedures, systems, RF scanning, documentation, quality, and safe work practices. 

• Maintain a safe, organized work area and consistently follow and reinforce company safety policies. 

• Lead by example and model safe, accurate, efficient, and respectful work practices. 

• Set clear daily priorities and follow up on completion, quality, and service expectations. 

• Coach associates constructively, recognize progress, and address performance gaps promptly. 

• Work effectively across departments and communicate issues before they affect customers or workflow. 

• Demonstrate initiative, sound judgment, reliability, and a willingness to improve personal and team capability. 

• Perform other duties as assigned. 

What You Will Bring: 

• Previous warehouse, returns, inventory, or related distribution experience. 

• Working knowledge of North Coast warehouse processes, systems, and returns procedures. 

• Ability to communicate clearly and professionally in person and in writing. 

• Ability to prepare routine reports and correspondence and document work accurately. 

• Ability to read and apply safety rules, operating instructions, maintenance instructions, and procedure manuals. 

• Basic computer skills and experience using RF scanners or similar warehouse technology. 

• Strong attention to detail and a consistent commitment to completing work accurately the first time. 

Physical Requirements and Work Environment: 

• Repetitive lifting and pulling of heavy objects (50+ lbs.) 

• Use of forklifts and other PIT equipment 

• Warehouse environment 

• Usual 40-hour work-week Monday through Friday, however, based on business needs, evening and weekend hours may occasionally be required 

• Requires regular and reliable on-site attendance  

Additional Requirements: 

• Must be authorized to work in the United States without current or future visa sponsorship. 

• Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.