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Branch Operations Coordinator

Date: Apr 29, 2022

Location: Surrey, BC, CA, V3S 8E5

Company: Sonepar

With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. Gescan is a proud member of the Sonepar Canada family, one of the largest B-to-B electrical distribution networks in the world. Sonepar Canada has over 1900 employees working out of 114 offices between the unique brands. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.


Why Join Us?  


  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.  
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.  
  • We house the largest inventory to better service our customers and deliver on sales commitments.  


Scope of the Position

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted.    This position provide input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.


Major Responsibilities


  • Identify solutions to issues that may affect the service, efficiency, and productivity of the branch  
  • Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to:
    • All scorecard items
    • Customer returns and credits processing
    • Vendor returns (paperwork processing)
      • Defectives
      • Yearly returns
    • Freight claims
    • Customer shipping errors tracking and resolution
    • Filling of all paperwork
  • Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers 
  • This Includes but not limited to:
    • Monthly OH&S meetings management OH&S board kept up to date, minutes posted
    • Appropriate number of valid first aid certifications maintained
    • Forklift drivers hold valid forklift certifications
  • Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
  • Mentor all branch staff on system and branch operations tasks striving for operational excellence
  • Responsible for inventory management.  This may include but not limited to:
    • Cycle counting – requires product to be properly bin located
    • Inventory accuracy
    • Inventory loss
  • Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
  • Ensure warehouse and office equipment is regularly maintained and branch  equipment and shelving/racking damangeis dealt with promptly
  • Other duties as assigned.


Education & Training


  • High school diploma required
  • College/University diploma/degree (business, sales or marketing) an asset
  • Formalized Occupational Health & Safety training
  • Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.




  • 2-3 years recent, related experience
  • Previous experience in administration, Customer Service, Operation and Health and Safety Support.


Benefits & Perks


  • We offer a competitive salary, plus a full set of benefits, including:
  • Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

We are interested in knowing you more. Start an exciting new career and enjoy a number of employee benefits by applying online. Gescan is very thankful for your interest in joining the team, only individuals selected for interview will be contacted.  


More information on Gescan:  

Twitter: @gescanwest  
Facebook: Gescan Canada  
LinkedIn: Gescan  
YouTube: GescanTV   

Sonepar is committed to providing a safe environment for our employees, customers, and the communities we serve. We believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. In order to be considered for employment at any Sonepar location you must be fully vaccinated against COVID-19.