Vice President of Sales Operations & Customer Experience

Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.

SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is “Powered by Difference.” By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.

Sonepar US is seeking a strategic leader to join our team as the Vice President of Sales Operations & Customer Experience.   If you are seeking a role and organization where your leadership, combined with a passion for driving sales excellence and enhancing customer experiences, is valued, we have the right opportunity for you.  In this role, the Vice President will lead our commercial go-to-market strategies and ensure alignment with the business goals.

Are you seeking a leadership role where you:

• Shape and evolve our sales operations and customer experience strategies.
• Drive strategic initiatives and optimize sales processes.
• Work in a collaborative environment that values continuous improvement and innovation.

What You Will Do:

Sales Operations Management:

• Implement and manage processes, systems, and strategies supporting sales teams.

• Optimize CRM systems, sales analytics, and reporting tools.
• Enhance customer interactions with a 360-degree view.
• Foster a culture of customer-centricity and continuous learning.
• Develop and execute sales incentive plans.
• Innovate technical solutions to support sales operations.

Strategic Leadership:

• • Collaborate with senior leaders for strategic planning and performance management.
  • Execute and track sales strategies to boost market penetration and customer satisfaction.
  • Monitor KPIs and address performance gaps.
  • Design and implement sales incentive plans aligned with organizational goals.

Talent Development:

• Support and develop organizational talent.
• Lead, coach, and develop matrixed employees.
• Collaborate with IT, sales, marketing, and external partners on new technology solutions.

What You Bring to the Role:

• Bachelor's degree in business administration, marketing, business management, finance, or a related field.
• 10+ years of progressive experience in sales, customer experience, and sales operations.
• Expertise in CRM systems, sales analytics, and reporting tools.
• Deep understanding of sales processes and methodologies.
• Experience managing and collaborating in a matrix organization.
• Effective communication skills with internal and external stakeholders.
• Ability to travel across the USA (average 50%).

• Authorized to work in the USA without employment sponsorship.
• Compensation range, base salary $195-265,000

This is a virtually based opportunity, with the successful candidate conveniently located near a major international airport.

If you're ready to make a significant impact and drive outstanding results, apply now to join Sonepar as our Vice President of Sales Operations & Customer Experience!

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What We Offer You

We offer great family-friendly benefits to full-time associates:

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on LinkedIn, Facebook, Instagram and Youtube and learn how we’re “Powering Progress for Future Generations.”

Learn more about us and our Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. 

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.